Donation Refund Policy
Our commitment to 100% transparent, fair, and accountable handling of all community charitable contributions.
Important Notice: VYSS is a registered non-profit charitable society. All voluntary contributions are instantly allocated to humanitarian drives. Please read the terms below carefully before initiating a transaction.
3. Non-Refundable Donations
All voluntary donations made to Vishwakarma Yuva Seva Samiti (VYSS) are generally non-refundable once successfully processed and committed to approved community welfare activities, scholarships, or medical grants.
Since digital official donation receipts and donor wall acknowledgements are generated instantly, cancellations cannot be processed for voluntary change of mind.
4. Refund Allowed Cases ✅
Eligible conditions for transaction refund review
- Duplicate Payment: Donor account debited twice or multiple times for the same donation intent.
- Incorrect Amount Deducted: Gateway debited an amount higher than what was entered by donor.
- Failed Transaction but Money Debited: Transaction marked failed on portal but bank balance deducted.
- Payment Gateway Glitch: Network timeout during UPI/Net Banking authorization.
- Unauthorized Transaction: Fraudulent debit without donor consent (subject to police/bank report).
5. Refund NOT Allowed ❌
Ineligible requests as per NGO governance rules
- Change of Mind: Donor requests refund after voluntary submission without technical error.
- Campaign Already Completed: Aid goal reached and beneficiary hospital bill settled.
- Funds Already Utilized: Grants disbursed for food camps, medical surgery, or relief items.
- Anonymous Donations: Contributions submitted without verifiable donor credentials.
- Past 7-Day Window: Claims submitted after the mandatory 7-day audit period.
6. Strict Time Limit
All refund requests regarding duplicate or erroneous transactions must be submitted within 7 calendar days from the date and time of the transaction.
7. Required Documents & Details
Provide the following information when writing to the finance desk:
8. Refund Process & Settlement Timeline
Estimated completion: 5 to 10 Working Days
Request Submitted
Email with UTR proof
Verification
Bank ledger audit
Committee Approval
Audit verification
Bank Processing
Gateway payout
Refund Completed
Credited to source
9. Refund Payout Method
In accordance with RBI anti-money laundering guidelines, approved refunds will strictly be credited back ONLY to the original payment source used during the transaction. No cash or third-party bank transfers are permitted.
10. Contact Finance & Support Desk
Central Office
Mubarakpur Nawada, District Bijnor (U.P.) - 246727
11. Frequently Asked Questions (FAQs)
Vishwakarma Yuva Seva Samiti (VYSS) reserves the absolute right to approve or reject any refund claim after rigorous internal verification of bank ledgers and IP logs. The decision of the Executive Audit Committee shall be final and legally binding.